How to Successfully Run a Business Part 2 Stay in Contact With Customers

Anyone that is a business owners knows that without a customer base you do not have a business. That is why in this segment of How to Run a Business, we are going to discuss why it is so important to stay in contact with your customers.

Show Them You Care

The one thing that a lot of customers will tell you is that they love it when they walk in to a store and the owner or the workers can remember their names. Or even remember what they talked about last time. As a business owner, you want to make sure that your customers are welcome and they feel welcome. You would be surprised as to how much just remembering their name really means to them. To your customer, you are one that wants to help them. Remembering the conversation that you had with them last time is going to mean more to them because you made them feel even more important. Customers like to feel like their conversations are important

Make Sure You Get Their Name and Number

There are going to be times that your customer is going to be looking for something and you are not going to have it in stock. Instead of referring them to another place that may have it. Take the time to get their name and number and the item. That night take the time to order it for them. By taking the time to do that for them you can almost guarantee that they are going to keep coming to your store, because they know that if they need something you can order it for them.

Offer Your Help

You will find that there is a lot of times that customers cannot reach something or can not pick it up because the item is too big and bulky or just plain too heavy. This is when it is best to offer them your help. A lot of the time for the older customers that could save them from getting hurt or even saving your business from getting sued because your customer ended up getting hurt.

As long as you keep these 3 tips in mind in having a successful business you will find that all of your customers will not only keep coming back. But your customers well also let their friends know about your customer service and they will come to you as well.